Support
Email [email protected]. A person reads every message.
Who to ask
| Question | Who helps |
|---|---|
| Downloading the files, a broken link, a missing file | Ship to Devs, [email protected] |
| How to use a template, chapter or agent skill | Ship to Devs, [email protected] |
| Refunds | Ship to Devs, [email protected] (see Refunds) |
| Payment problems, receipts, invoices, sales tax | Polar, our online reseller and Merchant of Record, from the link in your receipt |
Getting your files again
Your receipt email from Polar has a link to your downloads. Open it any time to download the latest files for the kits you bought. If you can't find the receipt, email us from the address you bought with.
Updates
When a kit is updated, the new files appear in the same place as your original download. Buyers of The Developer Launch Kit among the first 100 get every future edition of that kit free.